Suits criticize Kaiser emergency procedures
By Carrie Peyton Dahlberg
cpeytondahlberg@sacbee.com
Published: Sunday, Feb. 15, 2009


The Sacramento region's largest health care provider, Kaiser Permanente, runs a special, doctor-to-doctor call operation that has become a target of legal actions alleging malpractice and failure to pay claims.

The doctors' telephone hub, unique in California medical care, has drawn legal criticism at the same time the state is investigating allegations that Kaiser's much larger customer call center lets unlicensed staffers make medical decisions.

http://www.sacbee.com/topstories/story/1626368.html

State obtains documents in probe of Kaiser call center Published: Monday, Feb. 02, 2009 | Page 2B
After an initial refusal by Kaiser Permanente, state officials investigating the health plan's call centers have obtained the documents they need, according to the state Department of Managed Health Care.
https://kaiserpapers.com/californianews/callcenter/stateobtainsdocumentsinprobe.html

State probes whether Kaiser call centers endanger patients