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Kaiser
Call Center Stories
Suits criticize Kaiser emergency proceduresBy Carrie Peyton Dahlbergcpeytondahlberg@sacbee.comPublished: Sunday, Feb. 15, 2009
The Sacramento region's largest health care provider, Kaiser Permanente, runs a special, doctor-to-doctor call operation that has become a target of legal actions alleging malpractice and failure to pay claims.
The doctors' telephone hub, unique in California medical care, has drawn legal criticism at the same time the state is investigating allegations that Kaiser's much larger customer call center lets unlicensed staffers make medical decisions.
http://www.sacbee.com/topstories/story/1626368.html
State obtains documents in probe of Kaiser call center Published: Monday, Feb. 02, 2009 | Page 2B After an initial refusal by Kaiser Permanente, state officials investigating the health plan's call centers have obtained the documents they need, according to the state Department of Managed Health Care. https://kaiserpapers.com/californianews/callcenter/stateobtainsdocumentsinprobe.html
State probes whether Kaiser call centers endanger patients By Carrie Peyton Dahlberg cpeytondahlberg@sacbee.com Published: Sunday, Jan. 11, 2009 | Page 1AWorried that Kaiser Permanente may be letting unlicensed staffers make medical decisions, the state is investigating the giant HMO's call centers and plans to demand documents that Kaiser has refused to surrender.
http://www.sacbee.com/capitolandcalifornia/story/1532798.html mirrored for historical purposes at: https://kaiserpapers.com/californianews/callcenter/jan112009.htmlState investigators to visit Kaiser call centers By Carrie Peyton Dahlberg cpeytondahlberg@sacbee.com Published: Wednesday, Jan. 21, 2009 http://www.sacbee.com/273/story/1560796.html Mirrored for historical purposes at: https://kaiserpapers.com/californianews/callcenter/jan212009.html