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Clara
Hechler, Health Plan Member Service Representative with Kaiser
Permanente writes to Jupirena Stein on June 16, 2003. She
explains that Kaiser has no records on Ms. Stein showing that she was
never enrolled in the Northern California Senior Advantage Plan, just
as Ms. Stein has stated all along. This letter was presented
to
DMHC and they still refused to investigate Kaiser.