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The Kaiser Papers A Public Service Web SiteIn Copyright Since September 11, 2000 Help for Kaiser Permanente Patients on this public service web site. Permission is granted to mirror if credit to the source is given and the material is not offered for sale. The Kaiser Papers is not by Kaiser but is ABOUT Kaiser PRIVACY POLICY ABOUT US| CONTACT | WHY THE KAISERPAPERS | MCRC |Why the thistle is used as a logo on these web pages. |   Originally Posted at: http://www.latimes.com/news/local/la-000002618jan11.story

IN BRIEF / SACRAMENTO

Several Claims Against Kaiser Dropped by StateFrom Staff and Wire Reports

January 11 2002

The California Department of Managed Health Care dropped several allegations against Kaiser Permanente during a hearing into the validity of a $1.1-million fine against the state's largest HMO.

The state dropped its claim that Kaiser lacks adequate ambulance services at its Hayward emergency room.

Regulators also deleted claims relating to Kaiser's telephone call center, through which patients make appointments or ask medical questions. The depart­ment's main accusations remain intact, that Kaiser failed to make services readily accessible to enrollees and provide continuous care to patients.

Kaiser maintains that regulators exceeded their authority in levying a $1.1-million fine.For information about reprinting this article, go to http://www.lats.com/rights

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