In Copyright Since September 11, 2000 This web site is in no manner affiliated with any Kaiser entity and the for profit Permanente Permission is granted to mirror this web site - Please acknowledge where the material was obtained. Link for Translation of the Kaiser Papers  |   ABOUT US  |  CONTACT  |  MCRC      Kaiser Heart Patient Horror Stories Oh I had to laugh when I received this,   I called up MEMBERSHIP SERVICES and ask why they didn't respond to my letter and  explained everything to Mr. Elvis Lopis Goncalez on October 2 2013 for 2 hours   and 45 minutes. To straighten everything out and he typed up letter and sent it  off and did a good job explaining once again where Physician Reviewer board   could understand it, and its typed up where a High School Child could understand it. I must say .  {They must lack common sense and intelligence}             Just listen to what he said. in letter BREAK DOWN:  If a patient life is in danger and they don't know how to tell if it is or isn't {send for a TECH from St Jude and he                      can explain if this patient life is in danger. Well I waited in ER over two hours  and half to be seen and hours I waited for a tech.   He was caught in traffic and the St. Jude Tech said I have 2 hours or 2 month before batteries stop. and if I lived long enough for Kaiser to call a Cardiologist in and he can't help unless he is a Pacemaker Cardiologist and he had to get out of bed and so on to get there, and  all a tech can say is that the  program is working or not.   He cannot save my life either. Read the letters and I come to the conclusion that  it's all about money, not saving a life.  P.S.  I called Oct. 2, 2013 and got a response by mail on October 4, 2013. That was fast.  Makes you wonder?   Sincerely            Mrs. Susan R Kasperski                                                                 KAISER PAPERS kaiserpapers.com/horror